Making Sense of EI.

1-Day Course

Emotional Skills, Empathy, Social Skills, Relationship Management & Self-Management

 “Be not disturbed at being misunderstood; be disturbed rather at not being understanding.”

 Chinese Proverb

Much has been discovered in the past 30 years on Emotional Intelligence and countless studies show its incredible role in an individual’s success. It has been shown that, Emotional Intelligence or EI, can be even more critical than the power of the cognitive brain usually measured with IQ. In others words, if you want to succeed, you would be much better off working on your soft skills, empathy, communication skills, understanding others and so on than to become better only at a specific technical skill.

Some people have read the classic books on EI and think the concept is great, but still wonder what it really means in practice for them. The Emotional Intelligence course presented here aims to satisfy this and more.

The best way to learn Emotional Intelligence is through group interactions and in a controlled environment such as a training course. This course is designed to cover critical competencies within EI and train you to become much more skilled in EI. Questionnaires, individual exercises, group practical’s and home exercises are provided to make sure you  get an engaging and comprehensive experience, and can immediately benefit from the skills.

You, your staff and your team mates can hugely benefit from the information, methods and skills provided in this course. The EI course can pay huge dividends later on especially in situations where your team is under stress due to deadlines, demanding clients or intense and unproductive meetings. Understanding EI and mastering the skills involving emotional intelligence will greatly help you and your team in difficult situations.

In this highly practical course you will learn:

Introduction to EI

  • What is EI?

  • What constitutes the EI framework?

  • What are EI competencies?

Self-Awareness

  • What is emotion?

  • Why are we emotional?

  • How does “Emotional Hijacking” take place?

  • How does the brain process emotions?

  • How does the brain perceive the world?

Self-Management

  • How to take advantage of the power of optimism

  • How to manage your anger effectively

  • How to control your worry

Self-Motivation

  • How to motivate yourself

  • How to avoid apathy

  • How to be creative

Empathy

  • How to have empathic communication with others

  • What is the physiology of empathic communication?

Social Awareness

  • How to have effective group interactions

  • How to listen positively

  • What are the “Negative Listening Types”?

  • How to raise your social awareness through listening

Relationship Management

  • What are the “Six Human Needs”?

  • How to recognise others’ needs and desires

  • How to categorise people based on their needs to make useful conclusions on follow up actions

Audience: Anyone in your workplace.

Course Duration: 1 Day.

Cost: $xxx + GST

Course Level: Beginners & Intermediate

Terms and conditions apply. Contact…..

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